June 3, 2026

As technology continues to advance worldwide, concerns about the security of information stored on mobile phones and other digital devices have become increasingly important. In Rwanda and abroad, there are recurring claims that security and intelligence agencies may monitor or intercept citizens’ communications. But are these claims true? Is there concrete evidence showing that large numbers of Rwandans are being monitored through their mobile phones? And what can individuals do to protect their private information? What Some Reports Claim Various reports published by international organizations that advocate for human rights and digital freedoms have raised concerns about the use of spyware in different countries around the world. There is also an article published by The Rwandan that discusses allegations that certain security agencies may use surveillance software to monitor individuals. However, these allegations have not been definitively proven or disproven and would require technical evidence and independent verification. Is It Possible for a Phone to Be Monitored? Yes. Cybersecurity experts agree that, from a technical perspective, mobile phones and computers can be compromised by cybercriminals or entities with access to sophisticated surveillance tools. However, monitoring every individual citizen would require significant financial, technical, and human resources, making large-scale surveillance difficult to implement. For this reason, experts generally explain that surveillance activities tend to focus on specific individuals or groups considered to possess sensitive information or to be involved in particular activities. How Can You Protect Your Phone?   1. Use a Strong Password Avoid simple passwords such as “1234” or your date of birth. Use a long PIN or a strong password. 2. Enable Two-Factor Authentication (2FA) This provides an additional layer of security, making it more difficult for unauthorized individuals to access your accounts. 3. Regularly Update Your Phone and Applications Software updates often fix security vulnerabilities that could otherwise be exploited. 4. Avoid Suspicious Links Do not click on messages or emails from unknown sources, as they may contain malware or spyware designed to compromise your device. 5. Use Trusted Devices and Applications Download applications only from the Google Play Store or the Apple App Store. Whenever possible, use trusted devices such as iPhones, Samsung smartphones, and other modern devices that receive regular security updates. 6. Secure Your Data Use encryption and backup solutions to protect your information from unauthorized access or accidental loss. 7. Check for Call Forwarding Call forwarding can sometimes be used to redirect communications without a user’s knowledge. a) How to Check for Call Forwarding Dial: *#21# This code may show whether calls or communications are being forwarded to another number. Dial: *#004# This code can display information regarding all call forwarding settings configured on your device. b) How to Disable Call Forwarding Dial: ##21# This code disables and removes call-forwarding settings that may have been configured on the phone. What If Your Phone Is Stolen? If your phone is stolen: Change passwords for your email and important accounts using another device. Use “Find My iPhone” or “Find My Device” to lock or erase the phone remotely. Contact your bank if financial or mobile banking applications were installed on the device. Suspend your SIM card through your mobile network provider. Conclusion Although discussions about spyware and phone surveillance continue in Rwanda and many other countries, it is important to take proactive steps to secure our devices, as modern life increasingly depends on digital technology. The most important thing for citizens is to protect their personal information, use technology safely, and remain cautious about messages, applications, and online activities that could compromise their security. ▶️ Watch Nation Radio TV’s in-depth analysis of this topic on YouTube. — Article prepared by Nation Radio TV.